Communication sounds so easy in theory. So how come it’s so tricky to get right? Just how frequently you “tickle” or get in touch with the onsite managers at your properties — and how you do it — can make or break a multifamily management company.
Carol Kane, of Forbes Real Estate Council, explains in a recent article two easy steps Property Managers should take in order to simplify their day to day tasks, along with increasing overall productivity and ROI.
It’s simple enough to understand: Companies perform better when they acknowledge the role that clear communication plays in their day-to-day workflow and subsequently prioritize tasks accordingly, and communication is essential to an organization’s success, financial or otherwise. -Carol Kane
“Below are a few ways to improve both your company’s and your own performance, improving your investor’s return on investment as well as your own reputation and experience as a property manager,” Kane said.
“Property management software helps automate the communication process. Why not use it? Today there are many software options, and most can easily throw all of that complicated communication between managers, maintenance crews and tenants into a one-stop hub. An endless stream of spreadsheets, emails and phone calls creates confusion, but automation will see that your work orders are scheduled and tracked while notifications keep everyone tuned in and up to date.
There are plenty of vendors who haven’t digitized their invoice and notification process and it costs them in time and organization. The benefits of using technology for electronic data interchange (EDI) automation are not to be ignored. Property management software integrates the whole payable process so that all records and invoices are stored and accessible online for complete, real-time transparency.
Streamlining communication is all about organization. Good property management software lets managers schedule and complete work orders over the internet, as well as easily send and receive notifications upon status changes and even alert the tenant upon completion.”
“Maintaining an environment where people can rely on what each other says is important. This can easily be achieved through a transparent, open-door policy and making sure employees at all levels know what that means for them.
Transparency is essential to letting people know you mean what you say. Honesty, integrity and clear communications are important parts of this. Make what you say and what you do match up, regardless of if you’re encouraging your team before a big day or you’re speaking one-on-one with a new employee.
Getting your team together in person helps encourage a cooperative attitude, especially before busy times always making sure that you save or make time for those one-on-one chats.”
To read Carol Kane’s entire article, click here.